Alliance Concierge Service is a service of Premiere Concierge, Inc. USA, an Arizona corporation with headquarters in Scottsdale, Arizona, that provides concierge services to companies and individuals in the United States and throughout the world.

Alliance Concierge Service and Premiere Concierge are committed to providing users of its services with a secure Web environment. To help you understand our privacy policy, the following information explains our information-gathering and dissemination practices for our concierge products, services, and Web site.
 
WHERE WE COLLECT INFORMATION:  
 
This section provides an overview of the kinds of personal information we ask for and how we use it. Details of these practices can be found following the overview:

Ordering products and services on the Alliance Concierge Service or Premiere Concierge Web site:  

You can request products or services from Alliance Concierge Service / Premiere Concierge by phone, fax, email, or the online request form system. In some cases, you also have the option of requesting and paying for the service entirely online. The request form asks for personal information that identifies who you are, such as your name, email address, and shipping address, as well as financial information, such  as your credit card number and the card's expiration date.
 
Participating in surveys :

Occasionally, we may give you the opportunity to participate in a survey online or by email to help us adapt our services to the expressed needs of customers and/or service users. If you decide to accept, we may ask for demographic information, such as your age and ZIP code, but typically we will ask for no personal information, such as your name and email address.
 
Participating in promotions :

Occasionally, we may announce a special promotion or offer on the Alliance Concierge Service /   Premiere Concierge Web Site or by e-mail, if you have elected to receive emails. If you choose to participate, we may ask for certain information that identifies who you are, such as your name and address, so that we can follow through on the promotion.  
 
Sending gifts to others :

When you use Premiere Concierge services to send a gift to someone else, we ask you to give us the necessary personal information of the recipient so that we can fulfill your request.  
 
Sending us email :

When you contact us by email, we automatically receive your email address, as well as any contact information that is included in the signature at the bottom of the email.
 
HOW WE COLLECT INFORMATION:

All the information we collect through the Alliance Concierge Service / Premiere Concierge Web Site, or in connection with products and services requested through Alliance Concierge Service / Premiere Concierge, is owned by Premiere Concierge, Inc. We capture and store information from the Web Site in the following ways:
 
Session IDs / Log Files

Like most web sites, we automatically gather certain types of information and store it in log files each time you visit Alliance Concierge Service / Premiere Concierge. The system retains the information only for the duration of the session, and your individual identity remains anonymous unless you place an order.

Session information includes Internet protocol (IP) addresses, the type of Web browser you use, your Internet service provider, your computer's  operating system, a date/time stamp for your visit, and clickstream data (indicating the web pages you navigate to).
 
We use this information to analyze trends, administer the site, track users' movements around the site, and gather aggregated information about our user base as a whole.  
 
Cookies :

We currently do not use cookies (small text files that store data on your computer for record-keeping purposes) on the Alliance Concierge Service / Premiere Concierge Web site.

Third Party Advertisers :

We do not accept advertisements from third party advertisers on the Alliance Concierge Service / Premiere Concierge Web site.

HOW WE USE INFORMATION:

The Alliance Concierge Service / Premiere Concierge Web site describes the spa, restaurant, transportation, cell phone, ticket, gift, flower-delivery, and other products and services we make available to qualified service users / customers.  
 
To provide these services, Alliance Concierge Service / Premiere Concierge, Inc., coordinates with a network of product and service providers around the world to arrange (from time to time) special benefits, upgrades, discounts, and preferred status for Premiere Concierge users.  
 
In most cases, service users / customers who are interested in a product or service request  call, fax, email us, or complete the online request form. For some products or services, however, you can request and pay for the service entirely online. During the request process, we may ask you to provide your name, address, email, phone number, and/or other personal information that identifies who you are. We use this information to communicate in the following ways.
 
Customer service :

As needed, we communicate with you to reply to your questions and provide the services you ask for.  
 
Customer profiles :

At any time, you can view, change, or update your personal information in your customer profile by contacting Premiere Concierge, Inc. at (888) 991-4700.
 
Special offers and updates

Occasionally, we communicate information on products, services, special  offers, and promotions. Out of respect for your privacy, we give you the option not to receive these types of communications. (Please see the section below entitled, "Opting out.")  
 
Service-related announcements :

On rare occasions, we may send you an email announcement related to our web-based services, but only when it is necessary to do so-for example, if  access to the Alliance Concierge Service / Premiere Concierge Web site is temporarily closed for maintenance.

Because service-related communications are not promotional, you will not be able to opt out of receiving them.
 
WHEN WE SHARE INFORMATION :

The following explains the types of information we share with others, and who these other parties are:
 
Aggregated  information

Aggregated information includes general data about such things as the number of people who visit our web site, what sections they visit most, what ZIP codes they live in, and whether they're male or female. Unlike personal information, such as your name and email address, aggregated information does not allow us to identify individuals.
 
We may share aggregated information about our customer base as a whole with existing or potential Premiere Concierge' clients, and our network of service providers, such as the spas, restaurants, ticket services, and other service providers we work with to arrange products, services, and special offers for Alliance Concierge Service / Premiere Concierge customers.  

Personal information :

We do not share any personal information that identifies who you are with other companies and service providers, except for the following reasons:
 
SERVICE PROVIDERS:

We share personal information with outside service providers from the Alliance Concierge Service / Premiere Concierge network of service providers when we arrange and bill for each product or service you request. Service providers include the spas, restaurants, ticket services, florists, transportation agencies, cell phone services, credit card processors, gift sources, and other service providers we work with to arrange products, services, and special offers for Alliance Concierge Service / Premiere Concierge service users / customers.


SURVEY ADMINISTRATORS:

Occasionally, we share personal information with a company that is helping us conduct a survey. All third party service providers that help us conduct customer surveys are prohibited from using your personal information for any other purpose.

EMAIL DISTRIBUTION VENDORS:

For some communications, such as newsletters, we may use an outside email service to deliver the communication to Alliance Concierge Service / Premiere Concierge customers. The email service is prohibited from using your personal information for any other purpose.
 
Opting In:

We give you the opportunity to opt into having your information used for certain purposes. The opt-in option is available at the time we ask for this information, as well as under preferences in the "Your Profile". The opt-in option is available for:
 
Receiving newsletters, reminders through the Alliance Concierge Service / Premiere Concierge Reminder Service, and Alliance Concierge Service / Premiere Concierge announcement emails, other than service-related communications about web site maintenance issues or news updates.

Participating in surveys and promotions. If you initially choose not to opt in for any of these instances and later change your mind, you can use the "opt in" feature in your customer profile to begin delivery of these communications.
 
Otherwise, we will not share the personal information you provide with third parties other than for the reasons stated above, unless we first notify you and receive your approval.  
 
Legal Disclaimer:

Alliance Concierge Service / Premiere Concierge, Inc., reserves the right to disclose your personal information when it is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
 
HOW WE HANDLE PUBLIC ONLINE FORUMS:
 
There are no bulletin boards, chat rooms, newsgroups, or message boards available to users of the Alliance Concierge Service / Premiere Concierge Web site.
 
HOW WE ENSURE SECURITY :

We follow the latest industry standards to protect any information you submit to us, both during transmission and after we receive it. In general, we strive to use every industry standard to protect your personal information. In  particular, when you submit sensitive information, such as your credit card number, we encrypt that information using industry-standard secure socket layer technology (SSL). If you have any questions about the security of the Alliance Concierge Service / Premiere Concierge web site, we encourage you to call us at (888) 991-4700, or email us at: management@premiere-concierge.com.
 
WHAT HAPPENS DURING A BUSINESS TRANSITION :

If the Alliance Concierge Service / Premiere Concierge, Inc., should go through a business transition, such as a merger, acquisition, or sale of all or part of its assets, it is likely that your personal information will be transferred as part of the agreement. We may also share information about our customers in the aggregate during negotiations relating to a business transition, but your identity will remain anonymous.

HOW WE MAKE CHANGES TO OUR PRIVACY POLICY :

We reserve the right to modify our privacy policy at any time. If we make material changes to this policy, we will notify you by email, if we have your email address, and post a notice on the Alliance Concierge Service / Premiere Concierge Web site.  
 
HOW YOU CAN REACH US :

Customer satisfaction is extremely important to us. If you have any questions or suggestions about our privacy policy, please don't hesitate to contact us :  

Alliance Concierge Service [provided by Premiere Concierge, Inc.]
4400 N. Scottsdale Road, Suite 9-331
Scottsdale, AZ 85251
Telephone: (888) 528-6194
Email: CONCIERGE@ALLIANCECONCIERGE.COM
 
This privacy policy was last updated on March 28, 2011.